Frequently Asked Questions

Creating an account is simple! Click on the "Sign Up" button at the top right of the page, fill in your email address, create a strong password, and verify your email. You'll be ready to start trading in minutes.

For KYC verification, you'll need a government-issued ID (passport, driver's license, or national ID card) and proof of address (utility bill or bank statement less than 3 months old).

There is no minimum deposit requirement. However, please note that network fees may apply depending on the cryptocurrency and blockchain you're using.

We support multiple order types including Market Orders (instant execution at current price), Limit Orders (buy/sell at specific price), and Stop-Loss Orders (automatic sell when price drops to specific level).

Our trading fees are competitive: 0.1% for makers and 0.15% for takers. High-volume traders can enjoy discounted fees through our VIP program.

Yes! Our Futures Trading platform offers leverage up to 150x on select trading pairs. Please note that leverage trading carries higher risks and is recommended for experienced traders.

We store 95% of user funds in cold storage wallets that are offline and secure. All hot wallets are protected with multi-signature technology and advanced encryption. We also maintain an insurance fund for added protection.

Yes, we strongly recommend enabling 2FA for all accounts. We support Google Authenticator and SMS-based authentication for an extra layer of security.

Immediately change your password, enable 2FA if not already active, and contact our support team. We'll work quickly to secure your account and investigate any suspicious activity.

Cryptocurrency deposits are credited after the required number of network confirmations (varies by coin). Bitcoin typically requires 3 confirmations (~30 minutes), while Ethereum requires 12 confirmations (~3 minutes).

Withdrawal fees vary by cryptocurrency and cover the network transaction fees. The exact fee is displayed before you confirm your withdrawal.

Withdrawal limits depend on your verification level. Unverified accounts have a limit of $1,000/day, while fully verified accounts can withdraw up to $100,000/day or request higher limits.